Privacy Policy
Last updated:
1. Introduction
HeyLabs, Inc. ("HeyLabs", "we", "us") builds human-centered, safe AI products for K-12 education, including HeyKids and HeySchool. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
Because our products are used by children, educators, and parents, protecting personal data — especially children's data — is a core part of how we design everything we build.
2. Information we collect
Account information such as name, email address, and organization when you create an account or contact us.
Usage information about how learners and educators interact with our products, used to improve learning outcomes and product quality.
Content you provide, such as messages submitted through our contact form or learning activity within our products.
3. Children's privacy
We design our products to be age-appropriate and to comply with applicable children's privacy laws, including COPPA and GDPR-K where relevant. We collect the minimum data necessary to provide a safe, effective learning experience.
Where required, we obtain verifiable parental or school consent before collecting personal information from children, and we provide parents and schools with controls over that data.
4. How we use information
To provide, maintain, and improve our products; to personalize and adapt learning experiences; to communicate with you; to ensure safety and prevent misuse; and to comply with legal obligations.
We do not sell personal information, and we do not use children's data for advertising.
5. Data sharing
We share information only with service providers who help us operate our products under strict confidentiality obligations, with schools or parents who administer accounts, or when required by law. We require all providers to protect data to standards consistent with this policy.
6. Data security
We use technical and organizational safeguards — including encryption in transit, access controls, and regular reviews — to protect personal data. No system is perfectly secure, but security is a continuous priority for us.
7. Your rights
Depending on your location, you may have the right to access, correct, delete, or export your personal data, and to object to or restrict certain processing. Parents and schools may exercise these rights on behalf of children. To make a request, contact us using the details below.
8. Changes to this policy
We may update this policy from time to time. When we make material changes, we will update the date above and, where appropriate, notify you directly.
Contact us
Questions about this policy or your data? Email [email protected] or write to HeyLabs, Inc., 1207 Delaware Avenue, Wilmington, DE 19806, United States.